Please contact us on:  contact@ommo-london.co.uk or call: +44 (0)20 3302 1172

Address for returns and exchanges:

OMMO London, 26b Westerfield Road, Ipswich, IP4 2UJ

FREQUENTLY ASKED QUESTIONS

UK Delivery

Delivery information is available here

You can cancel your order no longer than 14 calendar days after the item is received. If you would like to cancel your order please let us know as soon as possible. The easiest way to do this is by using our Contact Us feature and providing us with your order details (Name, order number, reason for return).

Please note, if you are requesting a refund this will be for the value of the item only, postage costs will not be refunded.  You will also be responsible for covering the return postage costs.

We will refund you on the credit card or debit card used originally, or via PayPal if this was the original payment method.

All items must be returned in the original packaging and in fully re-saleable condition.  We may refuse returns where this is not the case.

For your protection, we recommend that you use a postal service that tracks your return.

At checkout when choosing your delivery method, you can select whether you would like your item shipped in a velvet pouch or in a jewellery box.

If you have purchased a bracelet but it doesn’t quite fit you right, please send it back to us and we will adjust the size for you. There is a small fee for this service to cover the postage and the time it takes to resize a bracelet.

To purchase resizing service please click here

CONTACT US