We are sorry to hear your bracelet doesn’t fit you. Each one of our bracelets is handmade as we receive your orders and in order to resize it we will be taking the bracelet apart and remaking with required adjustments.
If you require your bracelet resized, please measure your wrist with a measuring tape, and select the correct size from the drop down.
Alternatively, count how many beads you would like to be taken out/added from the existing bracelet and select the right option from the drop down.
If you have purchased your bracelet in a jewellery box, please send it back in a padded envelope without the box.
Please enter your order number as a note at checkout.
All of our bracelets are made to order, therefore in order to resize your bracelet we will be taking it apart and remaking it in the correct size. We want to ensure our customers are happy with the size of their bracelets but due to the high amount of work involved in resizing each bracelet we have introduced a small fee of £6.99 for this service.
Bracelet resizing service
£6.99
If you require your bracelet resized, please measure your wrist with a measuring tape, and select the correct size from the drop down.
Alternatively, count how many beads you would like to be taken out/added from the existing bracelet and select the right option from the drop down.
If you have purchased your bracelet in a jewellery box, please send it back in a padded envelope instead of the box.
Please enter your order number as a note at checkout.
| Resize to | 13.5cm, 13cm, 14.5cm, 14cm, 15.5cm, 15cm, 16.5cm, 16cm, 17.5cm, 17cm, 18.5cm, 18cm, 19.5cm, 19cm, 20.5cm, 20cm, 21.5cm, 21cm, 22cm, add 1 bead, add 2 beads, add 3 beads, add 4 beads, add 5 beads, remove 1 bead, remove 2 beads, remove 3 beads, remove 4 beads, remove 5 beads, remove 6 beads, remove 7 beads |
|---|
UK Delivery
- Standard Delivery (Velvet pouch) - Free (Royal Mail 2nd Class Signed For)
- Standard Delivery (Jewellery Box) - £4.99 (Royal Mail 1st Class Signed For)
- Express Delivery (1-2 working days) - £7.25 (Royal Mail Special Deliver)
All items will be sent to you using signed for delivery method.
International Delivery
- Free International Delivery - on all orders over £150 (item will be delivered in a velvet pouch using tracked international service).
- International Delivery ( Velvet Pouch ) - £6.99 (Royal Mail Signed and Tracked where possible, some countries only allow Tracked)
- International Delivery (Jewellery Box) - £12.99 (Royal Mail Signed and Tracked where possible, some countries only allow Tracked)
All items will be sent to you using signed for delivery method.
If you order goods to be shipped outside of the United Kingdom, they may be opened and inspected by customs authorities and you may be required to pay import duty, custom charges and/or other local taxes when the delivery reaches the specified destination.
___The goods ordered will be delivered to the address you provide at the time you place your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods.
Shipping times may vary and are subject to availability of stock. Our delivery time estimates are limited to mainland UK and may be subject to delays outside of our control.
We aim to get your goods to you as soon as possible but cannot accept any liability if the goods are late due to unforeseen courier problems. We will not accept responsibility or liability for non-delivery or any other breach of our obligations under these Terms and Conditions if such breach is caused by circumstances beyond our control.
Once you have purchased resizing service, please post the bracelet to the following address:
OMMO London
26b Westerfield Road
Ipswich
IP4 2UJ
If you have purchased your bracelet in a jewellery box, please post it back in a padded envelope instead of sending the box.
